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WARRANTY

WARRANTY

WARRANTY ON LIGHTBAR LEDS purchased from 2015 is 5 YEARS .

Before 2015, led warranty is 1 year.

ALL OTHER PRODUCTS and parts of products  1 YEAR

This is a full uk warranty from us supported fully by the manufacturer.

 

In the unfortunate event of a failure please contact us as soon as possible giving details of how the item failed etc.Your details and purchase date.

We will often only require a picture of the faulty product sent to us by picture message or email.

Please be prepared to return an item to us if we ask you to do so ,which, will be at your own cost.

This needs to be by an insured and tracked or signed for carrier,eg; post office signed for /recorded etc.

 

We will pay for shipping back out to you and use an insured and tracked carrier.

This we will do as fast as possible once we have received either a picture or video etc from youreselves ,and we have the replacement product in stock.

We are fully warranty supported by all our suppliers,so the replacement product may be sent direct from the supplier to youreselves to save you time.

In the case of led lighting parts, these will be handled as fast as possible due to the serious use of this equipment by the emergency and commercial services...our lightbar parts are modular and designed to be removed and refitted easily by just a screw and connector and switchpacks etc to just plug in ..this is so the customer can replace any parts on site ,without any specialist knowledge and not have to return complete lightbars... or even the parts before replacements are sent.

Lightbar parts are the same for all sizes so a faulty part can be swapped from another you may have to find the fault, or to allow the use of the product before a replacement part arrives.

All products can be returned for refund within 28 days of receipt if in the condition they were sent in.

After 28 days the faulty PART of the product will be replaced until the end of its warranty period.

Please be aware that as we do not get many faults ,in an unlikely event of a fault occuring and us being out of stock of the part, it may have to come from the manufacturer.This may take a few days to a few weeks depending on the manufacturer location/stock/holidays and closures etc, and if stock is already in transit to us or not.

Disclaimer;   warranty not applicable to damage by nature such as ,flood/water damage,sun uv damage,foriegn body inpact such as tree branches etc,condensation,wind etc.